On Behalf of Norwalk Schools: ​In The News: Coronavirus (COVID-19)

A Message from EFR as of 3.17.2020

Employee & Family Resources’ (EFR) Student Assistance Program (SAP) remains open and accessible to students and families through these unprecedented times.

Phone support is available 24/7/365 at 515-244-6090. Assessment, referral and brief counseling sessions are also still available, but will be available by Zoom or telephone only as of March 18, 2020.

The uncertainty of COVID-19 pandemic can increase feelings of anxiety and stress, which is a normal response under such circumstances. Please don’t forget to look to EFR to help you navigate these feelings in the coming days and weeks. EFR is prepared to continue serving our clients. Do not hesitate to reach out.

The Student Assistance Program (SAP) offered through Employee & Family Resource (EFR)  is designed to help students, families, and schools manage the impact a wide variety of personal and family problems can have on student behavior and achievement.

Free and confidential services, accessible 24/7 by calling 515.244.6090, include:
• Telephonic consultation for assistance on challenges you or your family may be facing
• Six (6) sessions of In-person counseling at an EFR office location
• Referrals to community resources, if needed

All services can be interpreted to non-English-speaking clients at no additional cost.

When should I call the SAP?

The SAP helps students and their household family members with issues that interfere with your daily activities, happiness, family stability, or overall well-being. Some concerns an SAP counselor can help with include:
• Alcohol and other substance abuse issues
• Conflict, bullying, or violence
• Dating and relationship issues
• Depression and anxiety
• Eating disorders
• Family concerns
• School performance
• Stress
• Trouble with peers
• Anything else that keeps you from reaching your full potential

Who is eligible?
All Norwalk CSD students have free, confidential access to the SAP. All household family members of students are also eligible for services.

EAP services are available 24/7 and can be accessed both online or by phone. 

Embedded Employee Assistance
Program (EAP) with Claimant AssistEAP